Grievance officer
Effective: 2026-07-01
Deliver Hub takes complaints seriously. If we have failed you — a lost or damaged shipment, an unresolved refund, a wallet reconciliation dispute, or any other service failure — please reach out via the channels below. We respond within one business day.
Grievance Officer
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer are:
A Grievance Officer has not yet been appointed. Until then, please contact grievance@deliverhub.in or write to our registered office at Shop No 8, Ansari Market, Darya Ganj, New Delhi – 110002, India. We will respond within one business day.
Service level
- Acknowledgement: within 24 hours of receipt.
- Resolution: within 15 calendar days of receipt.
- Escalation: if you are dissatisfied with our resolution, you may escalate to the National Consumer Helpline (1915) or to your local consumer forum.
File a grievance
Use the form below to file a written grievance. A copy is emailed to you for your records; our team reaches out from grievance@deliverhub.in using the ticket number shown after you submit.